Advice and tips on optimising the use of huddles

Clinical Microsystems Action Guide serves as a comprehensive toolkits designed to assist healthcare providers in improving the quality of care at the microsystem level.

The Four Habits of High-Value Health Care Organizations by Richard M.J. Bohmer, published in The New England Journal of Medicine, focuses on the key practices that set high-value health care organizations apart.

​

The Manchester Patient Safety Framework (MaPSaF) is a tool to help healthcare teams assess their progress in developing a safety culture across a five stage maturity and multiple domains.

​

A patient acuity assessment tool

The document gives some guidance on assigning patients from the Safety Net Medical Home Initiative.

Sample scripts for receptionists to use

Significant Event Audit is a technique for individuals, teams and clinical practices to reflect on incidents and improve services.

This information sheet offers strategies to address staff push back in relation to patient registration

Empanelment: A Foundational Component of Primary Health Care discusses the concept of empanelment as a critical element in primary health care (PHC)

Information from the Institute of Healthcare Improvement on the use of Huddles

The Joy in Work Worksheet is a simple, practical tool to help you reflect on what brings meaning and fulfilment to your work. It guides you to identify what energises you—and what gets in the way—so you can take small, purposeful steps to improve your daily work experience. Download it and give it a try.

The Agency for Healthcare Research and Quality's (AHRQ) mission is to produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable, and to work within the U.S. Department of Health and Human Services and with other partners to make sure that the evidence is understood and used. They have an extensive set of resources on PCMH.

This tool is a printable template from a one page quality improvement project.

Perfecting Patient Journeys is a guide to value-stream improvement for leaders of healthcare organizations who want to implement lean thinking and engage employees in solving problems in order to deliver better and more efficient care.

Problem statement is an important tool when beginning a quality improvement project.

This resource is training from Services Australia providing information to help understand MyMedicare.

Systems change and understanding is a critical to quality improvement. These resources support quality improvement.

A link to a website is about belonging.

A toolkit to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care to deliver an improved experience.

​

This guide encourages managers to treat staff involved in a patient safety incident in a consistent, constructive and fair way.

An implementation guide and toolkit for team-based care.

OpenNotes is an international movement and research initiative based at Beth Israel Deaconess Medical Center, affiliated with Harvard Medical School. It advocates for greater transparency in healthcare by encouraging clinicians to share their visit notes with patients. By providing patients with access to their clinical notes, OpenNotes aims to enhance patient engagement, improve understanding of health conditions, and foster better communication between patients and healthcare providers. The initiative supports the implementation of open notes across various healthcare settings and offers resources to facilitate this practice.

This is a practical guide to clinical handover in aged care for pimary care teams.

This paper from the Institute for Healthcare Improvement in the US brings together a framework for quality improvement.

A shared decision making tool from Mayo Clinic

This is a guide with a number of games to help teach about quality improvement.