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Welcome to a collection of resources for your perusal.

Disclaimer – Use of Resources

The resources provided on this website are intended for general informational and educational purposes only. Some resources have been developed by Prestantia Health, while others are external resources created by third parties.

While every effort is made to ensure the accuracy and relevance of these materials, Prestantia Health does not guarantee their completeness, reliability, or suitability for any particular purpose. The use of any resource, whether developed internally or sourced externally, is entirely at your own risk.

Prestantia Health accepts no liability or responsibility for any loss, damage, or injury arising from the use of these resources. Users are encouraged to exercise professional judgement, consult appropriate experts, and verify information independently where necessary.

Teamwork

5 Tips for Better Huddles

Advice and tips on optimising the use of huddles

Systems Thinking, High Performing Health Systems, Culture

Clinical Microsystem Action Guide

Clinical Microsystems Action Guide serves as a comprehensive toolkits designed to assist healthcare providers in improving the quality of care at the microsystem level.

High Performing Health Systems

Four Habits of High-Value Health Care Organizations

The Four Habits of High-Value Health Care Organizations by Richard M.J. Bohmer, published in The New England Journal of Medicine, focuses on the key practices that set high-value health care organizations apart.

Patient Registration

Impact Analysis Voluntary Patient Registration

Patient Safety

Manchester Patient Safety Framework

The Manchester Patient Safety Framework (MaPSaF) is a tool to help healthcare teams assess their progress in developing a safety culture across a five stage maturity and multiple domains.

MyMedicare, Patient Registration

MyMedicare

Patient Registration

Patient Acuity Rubric

A patient acuity assessment tool

Patient Registration

Primary Care Provider Assignment Policy

The document gives some guidance on assigning patients from the Safety Net Medical Home Initiative.

Patient Registration

Scripting for Appointment Schedule

Sample scripts for receptionists to use

Patient Safety, Quality Improvement Tool

Significant Event Audit

Significant Event Audit is a technique for individuals, teams and clinical practices to reflect on incidents and improve services.

Patient Registration

Addressing Staff Pushback for Empanelment

This information sheet offers strategies to address staff push back in relation to patient registration

Patient Registration

Empanelment: A Foundational Component of Primary Health Care

Empanelment: A Foundational Component of Primary Health Care discusses the concept of empanelment as a critical element in primary health care (PHC)

Teamwork

Huddles

Information from the Institute of Healthcare Improvement on the use of Huddles

PCMH, Quality Improvement Tool, Person Centred Care, Quintuple Aim, Quadruple Aim

Joy in work self assessment tool

The Joy in Work Worksheet is a simple, practical tool to help you reflect on what brings meaning and fulfilment to your work. It guides you to identify what energises you—and what gets in the way—so you can take small, purposeful steps to improve your daily work experience. Download it and give it a try.

PCMH

Medical Home resources from the Agency for Healthcare Research and Quality (US)

The Agency for Healthcare Research and Quality's (AHRQ) mission is to produce evidence to make health care safer, higher quality, more accessible, equitable, and affordable, and to work within the U.S. Department of Health and Human Services and with other partners to make sure that the evidence is understood and used. They have an extensive set of resources on PCMH.

Quality Improvement Tool

One Page Quality Improvement Project Template

This tool is a printable template from a one page quality improvement project.

Person Centred Care

Perfecting Patient Journeys

Perfecting Patient Journeys is a guide to value-stream improvement for leaders of healthcare organizations who want to implement lean thinking and engage employees in solving problems in order to deliver better and more efficient care.

Quality Improvement Tool

Problem Statement

Problem statement is an important tool when beginning a quality improvement project.

MyMedicare, Patient Registration

Setting up for MyMedicare

This resource is training from Services Australia providing information to help understand MyMedicare.

Systems Thinking

Systems Change

Systems change and understanding is a critical to quality improvement. These resources support quality improvement.

Facilitation, Coaching

Belonging–A Facilitator and Practice Guide

A link to a website is about belonging.

EBCD

Experience based co-design

A toolkit to equip those working in the health sector with the tools and approaches to bring consumers and health workers together in an authentic and equal partnership to co-design care to deliver an improved experience.

Patient Safety

ISBAR Revisited: Identifying and Solving Barriers to
Effective Clinical Handover

Patient Safety, Culture

Just Culture Guide

This guide encourages managers to treat staff involved in a patient safety incident in a consistent, constructive and fair way.

Teamwork

Model of Team-Based Care Toolkit

An implementation guide and toolkit for team-based care.

Opennotes

OpenNotes is an international movement and research initiative based at Beth Israel Deaconess Medical Center, affiliated with Harvard Medical School. It advocates for greater transparency in healthcare by encouraging clinicians to share their visit notes with patients. By providing patients with access to their clinical notes, OpenNotes aims to enhance patient engagement, improve understanding of health conditions, and foster better communication between patients and healthcare providers. The initiative supports the implementation of open notes across various healthcare settings and offers resources to facilitate this practice.

Patient Safety, Communication

Practical Guide for Clinical Handover in Residential Aged Care Facilities

This is a practical guide to clinical handover in aged care for pimary care teams.

Quality Improvement Tool, Facilitation, Culture

Psychology of Change Management

This paper from the Institute for Healthcare Improvement in the US brings together a framework for quality improvement.

Communication, Person Centred Care

Shared Decision Making for Diabetes

A shared decision making tool from Mayo Clinic

Quality Improvement Tool, Facilitation, Coaching

The Game Guide

This is a guide with a number of games to help teach about quality improvement.

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